I always feel like I'm getting honest and good service here. They understand I am on a budget and, I feel, work accordingly. On my most recent visit, they helped me figure out what was necessity and would could wait in order to stay closer to my budgeted amount for repairs. The things that could wait I will save up for and head in to Pat's when I can. They are friendly and explain, for the most part, what's what and why I need it. I appreciate their efforts to be green, too. My only complaints are that even though I live only about 5 minutes away driving, the neighborhood is a bit too sketchy to walk home through so I have to cab or embark on an hour & 1/2 long muni to BART to walk/bus home. They are fairly close to the T Line Muni if you can go that route. The only other issue I have is that they aren't ever opened weekends when it is easiest for me to drop my car off.